Terms and conditions

The site www.casastavros.ro is operated by MANAT MAGNUM S.R.L., registered office Str. Drumul Pescarilor nr. 16A, Loc. Olimp, Mun. Mangalia, jud. Constanța, Romania, Trade Register no. J2019000978235, tax code (CUI) RO22203235. You can write to us at any time at contact@casastavros.ro or call us on +40 734 898 031.

Through this site you can book at Casa Stavros (Str. Gheorghe Bunoiu nr. 260, 2 Mai). These terms apply to every booking made through the site.

• You choose your arrival and departure dates and a room type. We assign the specific room, within the type you chose.
• You enter your name, email address, phone number and the number of adults and children. Country and notes are optional.
• Before paying, you see the dates of your stay and the total price on the page, and you can correct any detail. To continue, you confirm that you have read and accept these terms.
• You pay the full amount online, on the secure Stripe page. If payment is not completed within 30 minutes, or you abandon it, the booking is cancelled automatically and you pay nothing.
• Your booking is confirmed as soon as payment succeeds: you see the confirmation on screen, with your booking reference (for example CS-2027-0001), and we also send it to you by email.

You can book in Romanian or in English. We keep your booking in our system, and these terms stay published on this page; you can save or print them at any time.

• Prices are in Romanian lei (RON), for the whole stay, and include VAT (11%). You see the total price before you pay.
• The local tax is not included in the price. You pay it at reception, at the rate and with the exemptions set by the Local Council’s decision for the year of your stay.
• You pay the full amount when you book, online, through Stripe: by bank card (for example Visa or Mastercard) or another method shown on the payment page (for example Apple Pay or Google Pay). Payment is in lei. You enter your card details on the Stripe page; your full card number never reaches us.

To cancel, write to us at contact@casastavros.ro and quote your booking reference (for example CS-2027-0001).

If we cancel your booking, we refund the full amount you paid.

A booking is a contract for accommodation on specific dates, so the 14-day right of withdrawal for distance contracts does not apply (Article 16(l) of Romanian Government Emergency Ordinance no. 34/2014 on consumer rights). Cancellations follow the policy above.

Check-in from 16:00, check-out until 12:00. The times are also shown in your booking confirmation.

If something was not right, write to us at contact@casastavros.ro. We reply as soon as possible, and within 30 calendar days at the latest.

If we cannot reach an agreement, you can turn to the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) or to an alternative dispute resolution (ADR) body through the ANPC platform: reclamatiisal.anpc.ro. You can also go to court.

Romanian law applies to your booking and to these terms. If you are a consumer living in another country, you keep the protection given to you by the mandatory rules of your country.

Your booking remains subject to the terms in force on the date you made it. How we use your personal data is explained in our Privacy policy.